Shipping policy

Thank you for shopping with Moreva.
We place great importance on delivering your order reliably and transparently within the United Kingdom.

Please read our Shipping Policy carefully for all important information about shipping times, processing, and delivery.

1. Shipping Area

We currently deliver within the United Kingdom.

We are continuously working to expand our shipping service to more countries in the future.

2. Shipping Costs

We offer free shipping on all orders within the United Kingdom.

No additional shipping costs apply for standard delivery.

3. Processing Time

After receiving your order, our team typically requires:

  • 1 to 3 business days for processing
  • Quality check
  • Packaging
  • Preparation for shipment

Orders are processed on business days only.

No processing or shipping occurs on weekends or public holidays.

4. Delivery Time

The estimated delivery time is:

  • 5 to 12 business days within the United Kingdom

The exact delivery time may depend on:

  • Your location
  • Regional shipping conditions
  • Weather conditions
  • Public holidays
  • High shipping volume
  • The responsible delivery service

Delivery may be faster in some cities, while more remote regions may take slightly longer.

5. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation by email.

If available, you will also receive a tracking number so you can monitor the status of your delivery.

Please note that tracking information updates may take some time.

6. Incorrect or Incomplete Delivery Address

Please carefully check your delivery address before completing your order.

Moreva accepts no responsibility for:

  • Incorrectly entered addresses
  • Incomplete delivery information
  • Delivery issues due to incorrect customer data

If you notice an error, please contact us as soon as possible.

7. Undeliverable Parcels

If a parcel:

  • cannot be delivered
  • is returned by the delivery provider
  • is not collected

we will contact you to arrange redelivery or a refund.

8. Delivery Delays

Although we strive to deliver all orders on time, delays may occasionally occur.

Possible causes:

  • Weather conditions
  • Public holidays
  • Customs or transport issues
  • High demand periods
  • Technical issues with delivery providers

We thank you for your understanding in such cases.

9. Damaged Shipments

If your order arrives damaged:

  • please contact us within 48 hours of receipt
  • send photos of the packaging and the product
  • provide your order number

Our support team will find a suitable solution as quickly as possible.

10. Lost Parcels

If your order appears to be lost:

  • please first contact the delivery provider
  • check your tracking information
  • then contact our customer service

We will of course support you in resolving the issue.

11. Returns

Information about returns and refunds can be found in our Refund & Return Policy.

Return Address:

Moreva
69 Wellington St
Luton LU1 5AA
United Kingdom

12. Contact

If you have any questions about shipping, please contact us:

Moreva
69 Wellington St
Luton LU1 5AA
United Kingdom

Email: contact@moreva.shop
Phone: +44 1582 727631

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed