Refund policy

Thank you for shopping with Moreva.
We want you to be satisfied with your purchase. If you are not completely satisfied with your order, you can make use of our simple and customer-friendly return and refund policy.

Please read the following terms carefully.

1. Return Period

You have the right to return your order within 30 days of receiving the goods.

The return period begins on the day that:

  • you received the goods, or
  • a person named by you received the delivery

After the 30 days have passed, we unfortunately can no longer offer a refund or exchange.

2. Free Returns

At Moreva, we offer free returns.

No additional return shipping costs apply for returns made within the valid return period.

3. Conditions for a Return

For a return to be accepted, items must:

  • be unused
  • be in their original condition
  • show no significant signs of use
  • be returned in the original packaging where possible

Please make sure to pack the goods securely to avoid transport damage.

4. Non-Returnable Items

In certain cases, returns cannot be accepted, including:

  • products damaged through improper use
  • items with significant signs of use
  • products that were deliberately damaged
  • items outside the return period

5. Refund Process

Once we have received and inspected your return, we will inform you by email about the status of your refund.

If your return is approved:

  • the refund will be made via the original payment method used
  • the amount will be processed within up to 10 business days

Please note:
Depending on your payment provider or bank, it may take a few additional days for the refund to appear.

6. Late or Missing Refunds

If you have not yet received your refund:

  1. Please check your bank account or PayPal account again.
  2. Contact your bank or payment provider.
  3. Wait a few business days, as postings are sometimes processed with a delay.

If problems persist, please contact our customer service:

Email: contact@moreva.shop
Phone: +44 1582 727631

7. Damaged or Incorrect Items

If you:

  • received a damaged item
  • received the wrong item
  • received a product with manufacturing defects

please contact us within 48 hours of receiving your order.

Please send us:

  • Your order number
  • A brief description of the problem
  • Photos of the item

Our team will offer a suitable solution as quickly as possible.

8. Exchanges

An exchange is possible if:

  • the item arrived damaged
  • the wrong item was delivered
  • there is a manufacturing defect

Please contact us by email regarding this.

9. Return Address

Please send returns exclusively to the following address:

Moreva
69 Wellington St
Luton LU1 5AA
United Kingdom

Please do not send a return without first contacting our support team.

10. Cancellations

Orders can be cancelled as long as they have not yet been processed or shipped.

If your order has already been shipped, the standard return process must be used.

11. Processing Times

Processing times may depend on:

  • Public holidays
  • High order volume
  • Shipping providers
  • Payment providers

However, we always strive to process all enquiries quickly.

12. Contact

For questions about returns or refunds, you can reach us at:

Moreva
69 Wellington St
Luton LU1 5AA
United Kingdom

Email: contact@moreva.shop
Phone: +44 1582 727631

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed