Frequently Asked Questions

Welcome to the Moreva help centre.
Here you will find answers to frequently asked questions about orders, shipping, returns, and payments.

If your question is not answered here, please feel free to contact our customer service.

1. What products does Moreva offer?

Moreva is an online shop focused on umbrellas.
We offer carefully selected models that combine functionality, modern design, and everyday usability.

2. Where does Moreva deliver to?

We currently deliver within the United Kingdom.

We are working to expand our shipping service to more countries in the future.

3. How much does shipping cost?

We offer free shipping within the United Kingdom.

No additional shipping costs apply for standard orders.

4. How long does delivery take?

Processing time:

1 to 3 business days

Estimated delivery time:

5 to 12 business days

Delivery time may vary depending on city, region, public holidays, or shipping volume.

5. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation by email.

If available, you will also receive a tracking number for tracking your shipment.

6. Which payment methods do you accept?

We currently accept:

PayPal

All payments are processed securely and encrypted.

7. Is payment secure?

Yes.
Our shop uses secure SSL encryption and works with trusted payment providers.

Your payment data is not stored on our own servers.

8. Can I cancel my order?

Yes, as long as your order has not yet been processed or shipped.

Please contact us as quickly as possible after placing your order.

If the order has already been shipped, the standard return process can be used.

9. How does the return process work?

You can return items within 30 days of receipt.

Requirements:

Unused condition
No significant signs of use
Original packaging where possible

Return shipping is free.

10. When will I receive my refund?

After receiving and inspecting your return, the refund will be processed within up to 10 business days.

Depending on your payment provider, the actual credit may take slightly longer to appear.

11. What should I do if I received a damaged item?

Please contact us within 48 hours of receiving your order.

Please send us:

Your order number
Photos of the damaged item
A brief description of the problem

Our support team will assist you as quickly as possible.

12. What happens if my order gets lost?

If your order has not arrived:

Check the tracking information.
Contact the delivery provider.
Then get in touch with our customer service.

We are happy to help resolve the issue.

13. Can I change my delivery address afterwards?

If your order has not yet been processed, changes may be possible.

Please contact us as quickly as possible regarding this.

14. Why haven't I received an order confirmation?

Please check:

Your spam folder
Your junk email
The email address you entered

If you still don't have an email, please contact our support team.

15. How can I reach customer service?

Moreva
69 Wellington St
Luton LU1 5AA
United Kingdom

Email: contact@moreva.shop
Phone: +44 1582 727631

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

16. Is my personal data protected?

Yes.
Protecting your data is important to us.

For further information, please see our Privacy Policy.

17. Do I need to create an account to order?

No.
You can also order as a guest, provided this option is available at checkout.

18. Is my data sold to third parties?

No.
Moreva does not sell personal customer data to third parties.

Data is used exclusively for order processing, delivery, and customer support.

19. Can I buy multiple products in one order?

Yes.
You can add multiple products to your basket and order them together.

20. How can I contact Moreva?

Email: contact@moreva.shop
Phone: +44 1582 727631

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed