Payment Policy

Thank you for shopping with Moreva.
We want to offer you a secure, simple, and transparent payment process.

Please read the following information about our payment methods and payment terms carefully.

1. Accepted Payment Methods

We currently accept the following payment method:

  • PayPal

All payments are processed securely and encrypted.

2. Payment with PayPal

With PayPal, you can pay securely online without having to enter your payment details directly on our website.

When paying via PayPal, depending on availability, you can use the following payment types among others:

  • PayPal balance
  • Bank account
  • Credit card
  • Debit card

The available options may vary depending on your country and PayPal account.

3. Payment Security

The security of your data is our top priority.

That is why we use:

  • Secure SSL encryption
  • Protected payment processing
  • Trusted payment providers

Moreva does not store complete payment information on its own servers.

All payment data is processed directly through secure payment service providers.

4. Payment Confirmation

After successful payment, you will receive:

  • An order confirmation by email
  • A payment confirmation from PayPal

Please also check your spam or junk folder if you do not receive an email.

5. Payment Issues

If your payment was declined or issues occur, we recommend:

  • Checking your PayPal account
  • Ensuring sufficient balance
  • Checking your payment information
  • Contacting PayPal directly if necessary

If the problem persists, please feel free to contact our customer service.

6. Currency

All prices on our website are displayed and charged in Pound Sterling (£).

Any exchange rate fees or charges from your bank or payment provider are outside our control.

7. Fraud Prevention

To ensure the security of our customers, we reserve the right to:

  • Review orders
  • Request additional verification
  • Decline or cancel suspicious transactions

These measures serve to protect our customers as well as our shop.

8. Refunds

Approved refunds are returned via the original payment method used.

Processing time for refunds:

  • Up to 10 business days after approval

The actual time until it appears in your account may depend on:

  • PayPal
  • Your bank
  • Your payment provider

For further information, please see our Refund & Return Policy.

9. Order Cancellations

Orders can be cancelled as long as they have not yet been processed or shipped.

If the order has already been shipped, the standard return process must be used.

10. Data Protection

Your payment information is treated confidentially and used exclusively for payment processing.

For further information, please see our Privacy Policy.

11. Changes to This Payment Policy

Moreva reserves the right to update or amend this Payment Policy at any time.

The current version is always available on our website.

12. Contact

For questions about payments or payment issues, please contact us:

Moreva
69 Wellington St
Luton LU1 5AA
United Kingdom

Email: contact@moreva.shop
Phone: +44 1582 727631

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed