Privacy policy

Last updated: 13 May 2026

Welcome to Moreva.
The protection of your personal data is very important to us. In this Privacy Policy, we explain transparently what data we collect, how we use it, and what rights you have as a customer.

This Privacy Policy applies to all visits and purchases made through our online shop.

1. Data Controller

Moreva
69 Wellington St
Luton LU1 5AA
United Kingdom

Email: contact@moreva.shop
Phone: +44 1582 727631

Customer Service Hours (GMT):
Monday to Friday: 09:00 – 17:00
Saturday & Sunday: Closed

2. What Data We Collect

When you visit our shop or place an order, the following data may be collected:

Personal Data

  • First and last name
  • Billing and delivery address
  • Phone number
  • Email address
  • Payment information
  • Order history

Technical Data

  • IP address
  • Browser type
  • Device type
  • Time zone
  • Cookies
  • Pages visited and click behaviour

This information helps us to:

  • Process orders correctly
  • Carry out deliveries
  • Process payments
  • Improve customer service
  • Keep our website secure and user-friendly

3. How We Use Your Data

We use your data exclusively for legitimate business purposes.

This includes:

  • Processing and shipping your order
  • Communication regarding your order
  • Customer service and support
  • Refunds and returns
  • Fraud prevention
  • Improving our shop
  • Fulfilling legal obligations

We never sell your personal data to third parties.

4. Payment Processing

Payments in our shop are processed securely.
We do not store complete credit card information on our servers.

If you pay with PayPal, the privacy policies of PayPal also apply: https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

5. Shipping Providers

In order for your order to be delivered, we share necessary delivery information with shipping companies.

This includes:

  • Name
  • Delivery address
  • Phone number (if required)
  • Email address for shipping updates

This data is used exclusively for delivering your order.

6. Cookies

Our website uses cookies to improve your shopping experience.

Cookies help us to:

  • Save products in your basket
  • Remember language settings
  • Analyse website performance
  • Prevent fraud and misuse

You can disable cookies at any time through your browser settings.
However, this may limit some functions of the shop.

7. Marketing and Newsletter

If you consent to receiving marketing emails, we may send you information about:

  • New products
  • Special offers
  • Seasonal promotions
  • Updates about our shop

You can unsubscribe at any time via the unsubscribe link in any email.

8. Data Security

We use appropriate technical and organisational security measures to protect your data.

This includes:

  • SSL encryption
  • Secure payment providers
  • Restricted data access
  • Regular security reviews

Despite all security measures, no internet transmission can be guaranteed to be completely secure.

9. Data Retention

We retain personal data only for as long as necessary:

  • To process your order
  • To fulfil legal obligations
  • To resolve possible disputes
  • For tax and accounting purposes

10. Your Rights

Under applicable data protection law, you have the right to:

  • Obtain information about your stored data
  • Request correction of incorrect data
  • Request deletion of your data
  • Restrict processing
  • Object to data processing
  • Have your data transferred

To exercise your rights, please contact us at: contact@moreva.shop

11. Third-Party Services

Our shop may use services from third-party providers, including:

  • Shopify
  • PayPal
  • Analytics tools
  • Shipping providers

These providers only receive the data necessary for their respective service.

12. Children's Privacy

Our website is not directed at individuals under 18 years of age.
We do not knowingly collect data from minors.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect legal or operational changes.

The current version is always available on our website.

14. Contact

If you have any questions about data protection or the processing of your data, please contact us:

Moreva
69 Wellington St
Luton LU1 5AA
United Kingdom

Email: contact@moreva.shop
Phone: +44 1582 727631